Connection Analysis

Delivering voice over the network requires jitter to be less than 50ms in most cases. if VoIP packets exceed 50ms then quality issues will occur. This will take the form of poor quality speech sounding like talking under water or completely lost words or sentences. Learn More

Delivering voice over the network requires packets to travel in both directions. The connection test indicates there is a large inconsistency in the jitter in one of the directions. if VoIP packets have a high variance in jitter from between upstream and downstream then quality issues will occur. This will take the form of poor quality conversation caused by timing delays in the voice at each end as well as poor quality audio. Learn More

Delivering quality voice over the network requires all packets sent to arrive. If packets are lost then this will cause the speech to lose voice content, the extent of this loss will depend on how many packets are lost and the distribution of that loss over the time line. Review the graph from the test. The height red bars indicate the amount lost while the spacing between the bars document the distribution of the loss. Learn More